Terms & Conditions

• Rates are in USD and do not include taxes or service fees (27% total).
• Rates are subject to change without notice.
• A 5-night minimum stay is required for Holiday Season bookings.
• Extra person fees of $50 per guest applies.
• Additional person fees may be charged upon check-in if the unit is occupied by more guests than originally booked.
• Children 12 years and under accompanied by an adult are free.
• While every effort will be made to accommodate requests, room assignments cannot be guaranteed.
• Check-in time is between 4:00 PM and 10:00 PM. Guests arriving early are welcome to use the resort’s facilities while a room is being prepared. Luggage storage is available.
• Check-out time is at 11:00 AM.
• Guests must be 18 or older to place a reservation. Guests under the age of 18 are only allowed to check in with a parent or official guardian.
• Smoking is NOT allowed inside the units, though cigarette smoking is permitted on patios.
• Pets are not permitted at TIDES Grace Bay.

Deposit Policy

• A 3-night deposit including taxes and fees will be charged at the time of booking
• The remaining balance will be due at check-in.
• A credit card is required at check-in.
• A $500 hold will be placed on the credit card provided at check-in in case of damage or incidentals.

Cancellation Policy

• Reservations may be canceled without penalty up to 21 days before check-in, excluding the Holiday Season (Dec. 19, 2021 – Jan. 1, 2022)
• 100% of the total will be charged for cancellations received within 21 days of check-in (or in the event of no-shows or early departures).